Support incidents are available for purchase to resolve issues that are outside of the standard maintenance and support agreement, or for customer who do not have a maintenance and support agreement. An incident is defined as one of the following:

1 - An error received during connection.

2 - An error received during runtime of one dts.

3 - One specific design-related question (such as help with the creation of one formula).

You must be using a supported version of Migrate, Insight or Integrate in order to purchase a support incident.