Prerequisite: Scribe Integration Training

Course Objectives:

This course is designed for the administrator responsible for maintaining the Scribe integration between Great Plains and Microsoft CRM.

In this course you will learn:

• The integration architecture and with an explanation of what data is shared, and how and when it gets shared
• How to use Scribe Console to support and maintain the integration on a daily basis
• How to troubleshoot and resolve errors in the main points of the integration
• How to proactively check the “health” of the integration
• How to take advantage of the integration with business activity monitoring
• How to apply Scribe best practices for managing the integration components
• The technical resources available for Scribe Insight and the integration

Course Delivery:

The course is delivered during a 2-hour instructor-lead Web meeting. The live session is offered once per month, or you may view a recorded session at your convenience.